Refund Policy

Effective Date: August 23, 2026

At Nirvish, we take the quality and safety of our food products seriously. Since our products are food items, we do not accept returns or exchanges once an order has been delivered.

However, if your order arrives damaged, defective, tampered with, or contains an incorrect product, we will review the issue and provide an appropriate resolution, including a refund where applicable.

No Returns or Exchanges

As Nirvish deals in food and consumable products, all sales are final.

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection by the customer

  • Products that have been opened or used

  • Products that are no longer required

  • Taste or personal preference

  • Sale or promotional purchases

For hygiene, food-safety, and quality reasons, we cannot accept food products back after delivery.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a product that is damaged, defective, tampered with, leaking, or different from what you ordered, please contact us on the same day of delivery or within 3 calendar days of delivery.

To help us verify the issue, you must provide:

  • Your order number

  • A clear photograph of the shipping package

  • A clear photograph or video showing the damaged/incorrect product

  • A clear video of the package being opened, where available

  • Any other information reasonably required by our team to verify the issue

For damaged or tampered packages, we strongly recommend recording a continuous unboxing video from the unopened package through opening the product.

Claims submitted after 3 calendar days from delivery may not be eligible for a refund.

How to Request a Refund

To report a damaged, defective, tampered, or incorrect product, email us at:

return@nirvish.com

Please include your order number, registered customer details, photographs/videos, and a brief description of the issue.

We will review the information provided and determine whether the claim qualifies for a refund.

Products sent back to us without prior approval will not be accepted.

Refunds

If your refund claim is approved, the refund will be processed after verification of the issue.

For prepaid orders, the approved refund will be issued to the original payment method used to place the order.

For Cash on Delivery (COD) orders, customers will be required to provide valid bank account details for processing the approved product refund.

COD Charges

For Cash on Delivery (COD) orders, the approved refund will be limited to the eligible product amount. The ₹80 COD fee, along with any shipping, convenience, handling, or other non-product charges, will not be refunded, except where otherwise required by applicable law.

Any COD charges, convenience charges, handling charges, or other non-product charges paid as part of the order will not be refunded.

Refund Processing Time

Once your refund has been approved, we will initiate the refund to the applicable payment method.

Depending on the payment method and banking/payment service provider, it may take additional time for the refunded amount to reflect in your account.

Non-Returnable Products

All Nirvish food and consumable products are non-returnable due to food-safety and hygiene considerations.

This includes products that have been opened, partially consumed, or used.

This policy does not affect your rights under applicable consumer protection laws in India.

Contact Us

For any questions regarding a damaged, defective, tampered, or incorrect order, please contact:

Email: return@nirvish.com

Please mention your order number in the subject line so that we can assist you promptly.